Faqs & Support Hub
Frequently Asked Questions
Yes, delivery and expert assembly are completely free for all orders above AED 50 within Dubai, Abu Dhabi, and Sharjah. Our specialized team brings the pieces inside and installs them in your room of choice.
Our products are carefully manufactured using selected materials and craftsmanship.
Warranty coverage depends on the product and the applicable warranty terms.
Custom dimensions may be available depending on the selected product and requirements.
Custom order turnaround depends on the scope, materials, and production requirements.
Delivery timing depends on your location, product availability, and selected delivery option.
Yes, tracking details are provided once the order has been dispatched.
Delivery availability depends on the destination and product.
Returns are subject to the applicable return policy and product eligibility.
Exchange availability depends on the product and current stock.
Product materials and specifications are available on the relevant product page.
Warranty coverage depends on the selected product and its applicable warranty terms.
Custom bespoke options may be available depending on the selected product and requirements.
Contact our support team to discuss your bespoke requirements.
Still Have Questions?
Our dedicated design concierge and carpentry support team is active Mon-Sat 9am-6pm to walk you through swatches, orders, and custom setups.
Contact Swatch Support Desk